FAQ

Is Lofty Fashion online a secure website?

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party.

Are your goods first quality?

All products we carry and sell are “first quality” and free of major defects.

How long will it take me to get my order?

Estimated delivery dates are provided at check out and are not guaranteed. When available you will be provided tracking information.

How can I pay for my order?

Lofty fashion Shop Online currently accepts Visa, MasterCard, MTN Mobile Money, Airtel Money and Mpower Payments

Do I need an account to place my order?

We want to get to know you so that we can personalise your shopping experience. Therefore, upon placing an order you will be required to set up an account so that we can keep track all your details under one fashionable ‘cloud-like’ roof.

How will I create an account?

Go to “My Account” in the top navigation and fill in your details.